Terms & Conditions

These Terms and Conditions govern the provision of our advisory, implementation, and strategic services. By engaging Teal Australia  (“we”, “us”, or “our”), you (“you” or “the Client”) agree to these terms, which form the basis of our purposeful, trust-based collaboration. We operate as an adaptive, client-centered partner focused on enabling your organization's deeper direction through technology, resilience, and evolutionary practices.

1. Scope of Services

We provide services as described in proposals, statements of work, or engagement letters (“Services”), which may include strategic guidance on intelligent systems, security and privacy frameworks, digital modernization, financial evolution with platforms like Microsoft Dynamics 365 enhanced by AI, or related organizational development. Services are delivered with professional care, drawing on insight and adaptive methodologies.

2. Client Responsibilities

You agree to provide timely access to necessary information, resources, personnel, and approvals to enable effective delivery. You warrant that all information supplied is accurate and that you have authority to engage us.

3. Fees and Payment

Fees are outlined in the relevant proposal or agreement. Invoices are payable within [e.g., 14/30] days. Late payments may incur interest at a reasonable rate. We reserve the right to suspend services for non-payment.

4. Intellectual Property

We retain ownership of pre-existing materials, methodologies, and any new intellectual property developed independently. You receive a limited, non-exclusive license to use deliverables for your internal purposes. You grant us a license to use anonymized data or feedback to refine our adaptive practices.

5. Confidentiality

Both parties protect confidential information disclosed during the engagement, using it only for the Services. Obligations survive termination.

6. Limitation of Liability

Services are provided on an “as is” basis to the extent permitted by law. We exclude implied warranties and limit liability for direct loss to the fees paid in the preceding 12 months (or relevant engagement value). We are not liable for indirect, consequential, or special damages, including loss of profits, data, or opportunity.

7. Termination

Either party may terminate for material breach (with cure period) or as specified in the engagement. Upon termination, you pay for completed work; we return or destroy materials as agreed.

8. Governing Law

These terms are governed by the laws of Western Australia, Australia. Disputes are resolved through good-faith discussion, escalating to mediation or courts in Perth if needed.

9. General

These terms may be updated; continued engagement constitutes acceptance. No waiver of breach is a waiver of future breaches. If any provision is invalid, the remainder remains effective.

We approach engagements as living collaborations—purposeful, respectful of wholeness, and oriented toward mutual growth and lasting value.