Microsoft Dynamics 365 is essentially a piece of software that aims to unify both current CRM and ERP cloud solutions into one cloud service with new purpose-built apps to help manage specific business functions such as financials, sales, operations and customer service. The technology will integrate with Office 365 to connect the ‘structured workflow’ of business apps with the ‘unstructured workflow’ of collaboration and productivity.
Microsoft is also working to natively embed its Power BI and Cortana Intelligence technologies to provide analytics insights and prescriptive advice to users. For example, Cortana Intelligence will enable cross-sell recommendations to help sales reps predict which products and services a customer will need. Read more.
Microsoft Dynamics 365:
- Helps organizations move from monolithic application suites to purpose-built, SaaS applications with intelligence built in
- Integrates Microsoft Office 365
- Introduces a disruptive and customer centric business model to build what you want and buy just the capabilities you need, while ensuring all roles have access to all the data they need to be successful in their jobs
Microsoft Dynamics 365 is the next generation of business apps in the cloud from Microsoft. It is intended to bring together the best of Dynamics ERP and Dynamics CRM, cloud offerings into one consolidated cloud service. In other words, it is a new umbrella which will consolidate the Microsoft CRM and ERP cloud applications and provide specific purpose built apps for each of your business areas (Both for SMB and Enterprise Customers) along with the best of Microsoft Productivity apps (Office 365) and Business Intelligence/Analytics, IoT and power of Azure.
In more technical terms, Dynamics 365 aims at providing a new consistent application platform and a common data model with several standard business entities and that partners can leverage to build innovative business process and industry specific solutions using Dynamics 365, office 365, Power BI, Microsoft flow, Power Apps and more. The benefit that customers will get out this is, their users will not have to switch or change between multiple applications and still get everything (Data, Process), all at one place.
The Enterprise edition is targeted for Enterprise customers and will come with full blown Dynamics CRM and Dynamics AX will be the ERP for operation. The Business edition is targeted for SMB customers and it will have a future sales and marketing solution (May be a lightweight Dynamics CRM online ?) with Project Madeira for financials. Read more.
Teal Australia, head-quartered in Perth, Western Australia, is a Microsoft Network Partner and provides local, hands on assistance with your Dynamics 365 implementation.
To engage Teal Australia for your Microsoft Dynamics 365 implementation in Perth or WA arrange a free consult, no obligations.